Honoring the PDX People Who Make Portland’s Airport Great

Rising Stars gather at PDX Excellence in Service Awards Ceremony

Why has Portland International Airport been named America’s best airport six years in a row? Sure, the carpet makes your Instagram friends swoon. The street pricing for some of Oregon’s best retail stores and restaurants saves your wallet. We believe the real reason you love PDX is the kind, dedicated workers who give you the welcoming experience you’ve come to love and expect from our airport.

On March 7, we celebrated these PDX employees. Our partners—airlines, shops, restaurants, transportation and more—nominated those on their team who exemplify excellence in customer service.

What did we get in return? The inspiring stories of 163 rising stars who would do just about anything for their coworkers and PDX travelers like you.

We wish we could share every story with you, but the accolades would fill multiple screens. Instead, we settled on eight manager-submitted stories that we believe demonstrate the wide range of people recognized at this year’s ceremony.

At PDX, we are a family. We are grateful for these eight stories, the 163 superstars honored, and all 10,000 employees who continue to make PDX America’s best airport.

Lesley Dobbins - LaTrelle's
Lesley has been wonderful, and is helpful and willing to do what it takes to make the customer happy! Recently, a couple was flying out and mentioned to the barista at the register they were newlyweds and heading to their honeymoon. Lesley ran to Tender Loving Empire to get them a small gift from PDX. When I heard this, I was blown away by her giving spirit!
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